Graaace...

 



A guy called me all mad Monday afternoon. He bought a part from another parts outlet using the part number from my website for that item. When he got it, it didn't fit. It was clocked opposite to his own. "Your website SAID that's the right part for my tractor, so I bought it closer to me!"

"Yeah, just because that is the right part number for your tractor doesn't mean someone else SENT you the right part".
Dope.
"YOUR WEBSITE SAID that's the right part for my tractor!"
"It is."
So you tried to use my own website and expertise against me and it backfired on you? Cry me a river...
"I looked at your website and..."
That's enough of that. I cut him off: "I'm not taking any responsibility for a wrong part you bought from someone else!" *Not taking any more crap tone* 5... 4... 3... 2...
Good grief. He got a wrong part somewhere else? That's between him and them, not him and me. I didn't collect a dime from him but now I'm collecting a dumping? Nope. Not having any of that. You wanna dump on me? You gotta BUY from me first. NEXT...
Once he realized he was going to get hung up on and left to his own devices he changed his tune. It was almost too late for me by that time. Buuut... I heard Debbie's Christian admonishment in the back of my mind for an earlier difficult customer: "Grace... " Okay. Fifteen seconds more patience...
He asked me to send him a picture of ours. I did. It was a parts blowup on the website. I took an actual picture and emailed it. It was right. Surprise surprise... Sunuvagun. He could have saved himself a whole lot of time and expense and aggravation buying it from someone who actually knows what they're talking about instead of a DEI phone answerer.
No apology for wrongly chewing me out either. If it wasn't for Debbie I would have hung up the phone and a smile would have broken out over my frowning face as I imagined how hard it was going to be for that JERK to find the right one anywhere else.
Graaace...

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